At Joyable Foods, we understand the importance of timely delivery and exceptional customer service. We strive to ensure that your orders reach you swiftly and in perfect condition. To achieve this, we have partnered with leading courier services, including Shiprocket and other reliable third-party providers, to handle the shipping and delivery of our products.
Shipping Methods and Timelines
Once you have successfully placed your order on our website, our dedicated team will process it promptly. We aim to dispatch all orders within 1-2 business days, excluding weekends and public holidays. Please note that during peak seasons or promotional periods, there may be slight delays, but we always prioritize getting your order to you as quickly as possible.
Not to mention the estimated minimum delivery time is 3 to 4 days and can take up to a maximum of 8 to 10 days for an order to reach you.
For domestic orders, we offer standard shipping options as well as express delivery. The estimated delivery times for each shipping method will be displayed during the checkout process. Please note that these delivery times are approximate and may vary depending on your location and unforeseen circumstances beyond our control.
Order Tracking
Once your order is shipped, you will be notified by our shipping and courier partners by text message or email. You can use that tracking number to monitor the progress of your delivery by visiting the tracking page on their website and entering the provided tracking number to get real-time updates on the whereabouts of your package.
Customer Support
We are committed to providing exceptional customer support throughout your shopping experience. If you have any questions or concerns regarding your order, shipping, or delivery, please do not hesitate to reach out to our customer service team. You can contact us via email at info@joyablefoods.com, and our dedicated representatives will be more than happy to assist you.
Shipping Charges
The shipping charges for your order will be calculated based on the weight of the package, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you confirm your order. We strive to keep our shipping fees as reasonable as possible while ensuring the safe and efficient delivery of your products.
Order Issues and Returns
While we strive to ensure that your orders are delivered in perfect condition, we understand that unforeseen circumstances can arise. If you receive a damaged or defective product, or if there is an issue with your order, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
For information on our return policy and instructions on how to initiate a return, please refer to our Returns and Refunds page.
Thank you for choosing Joyable Foods. We appreciate your trust and look forward to providing you with a delightful shopping experience.